Service Request Ticket - # 59713

Service Request Information

CONTACT Name Compton, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 23, 2016 12:53 PM
Department Admissions Office Phone 88576
Location Email comptonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141174[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9H6LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9H6LV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:6B:9C

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Mar 25, 2016 09:18 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ruby Tidwell Mar 25, 2016 09:18 AM 
Updated
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Ruby Tidwell Mar 25, 2016 09:15 AM 
Note - inventory info for new equipment hasn't 
been set yet
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Ruby Tidwell Mar 25, 2016 09:12 AM 
Delivered and set up; updated inventory - she kept 
monitor 20110969[Edit Inv] and returned monitor 20081151[Edit Inv]
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Ruby Tidwell Mar 25, 2016 08:36 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Mar 25, 2016 07:50 AM 
****This is an email****

My station is all set to go!

Kimberly
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Ruby Tidwell Mar 24, 2016 11:13 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Mar 24, 2016 11:13 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Mar 24, 2016 11:13 AM 
Sent email for availability
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Ruby Tidwell Mar 24, 2016 11:11 AM 
Completed standard prep - running Windows updates 
now; moved in AD.
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Ruby Tidwell Mar 24, 2016 09:59 AM 
Started image
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Courtney Croy Mar 23, 2016 12:53 PM 
NEW EQUIP SETUP: A dell computer & monitor need to be setup 
and delivered to Kimberly Compton in APSC 401. The W# of the 
old computer is 20110851[Edit Inv] and the W# of the old monitor is 
20110969[Edit Inv]. New computer W# 20141174[Edit Inv]  New Monitor W# 
20140956[Edit Inv]. This is located on the GFA shelf in the hallway.
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