Service Request Ticket

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Service Request Information

CONTACT	Name	McLean, Cathy	Date	Mar 24, 2016 12:13 PM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	mcleanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150423 (opens in a new window)	Bldg/Room	CH 111
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRF131DV30	Location	CH111 Smart Cart
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:EB:BF
	Wireless NIC	A4:F1:E8:D6:29:22
	Bluetooth NIC	A4:F1:E8:D6:29:23

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Apr 11, 2016 11:11 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Ruby Tidwell	Apr 11, 2016 11:11 AM	Called back and Cathy had found a key for the closet. She opened it and I put the lock on the MacBook	Add Attachment
Ruby Tidwell	Apr 11, 2016 10:58 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:38 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:38 AM	Went over and talked to Cathy - she did not have the key to the cabinet where she thought the laptop was (if it wasn't there, it might still be with Becca). Cathy said Greg Poulin (88241) will be in at 11 and he has a key. The lock is currently on my desk, and they will call when they are in.	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:23 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Megan Thibeault	Apr 07, 2016 08:05 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Apr 07, 2016 08:05 AM	Called and left McCannell, Rebecca a VM 88442	Add Attachment
Tricia Flaherty	Apr 04, 2016 04:53 PM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Apr 04, 2016 04:53 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Apr 04, 2016 04:53 PM	I am currently out of locks and they are a special order item. I have an order in but it may take a week or two to get here	Add Attachment
Shina Oladiti	Apr 04, 2016 04:37 PM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Apr 04, 2016 01:01 PM	I delivered the MacBook to Becca, an i was told that they need a lock for lock it down on the cart for security reasons. which is not part of the accessories.	Add Attachment
Ranjit Kayastha	Apr 04, 2016 12:16 PM	**This is an email** sorry I wasn't here friday had asked you to contact Becca for the set up - I don't know where it is stored. thanks	Add Attachment
Ranjit Kayastha	Apr 01, 2016 09:13 AM	Send Cathy one more email asking about setting the laptop today before 11 am also asking if any other time works the best.	Add Attachment
Shina Oladiti	Apr 01, 2016 09:08 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Apr 01, 2016 09:08 AM	I checked on Rebecca McCannell to drop off the MacBook, but she is unavailable.	Add Attachment
Shandelle Plasker	Apr 01, 2016 08:49 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Jessie Bergantinos	Mar 31, 2016 09:30 AM	Called back and confirmed 8-11 is good	Add Attachment
Ranjit Kayastha	Mar 30, 2016 01:01 PM	Left a VM asking id Friday 8-11am will work for her.	Add Attachment
Ranjit Kayastha	Mar 28, 2016 10:31 AM	**This is an email** This one is going into CH 111 I believe if it's the new one we just ordered. Becca or someone she designates will have to coordinate that with you. I'm looking at the schedule and seeing that Monday Wednesday and Friday from 8-11:00 is open to work in that classroom	Add Attachment
Ranjit Kayastha	Mar 25, 2016 01:29 PM	send email asking for availability.	Add Attachment
Ruby Tidwell	Mar 25, 2016 11:25 AM	Setup complete; back on the shelf	Add Attachment
Ruby Tidwell	Mar 25, 2016 11:22 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 25, 2016 11:22 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Mar 25, 2016 11:20 AM	hoffmak* not hoffmanj	Add Attachment
Ruby Tidwell	Mar 25, 2016 11:19 AM	Added the following users via terminal (see drive): bracyj factori freemanm garrisonj hardenm hoffmanj hutchingst mccannr parks pouling tankersley tarterd thakurg Still needs testing, as this method has proved inconsistent; they might have to log in first.	Add Attachment
Ruby Tidwell	Mar 25, 2016 10:37 AM	See SR 59466 for setup info from the first laptop	Add Attachment
Ruby Tidwell	Mar 25, 2016 10:21 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Mar 25, 2016 10:20 AM	Started JAMF near my desk	Add Attachment
Tricia Flaherty	Mar 24, 2016 02:17 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 24, 2016 02:17 PM	FROM Rebecca McCannell **This is an email** the second laptop we ordered should go on the cart in CH 111. It is currently locked up in the model closet in the NW corner of the room. Any art faculty member has the key to open the padlock on the door. Let me know if you want me to deliver the cart to ITC for easier transition. Becca 503-910-8764 cel 88442 office Prof. of Art, Art Dept. Head 503-838-8442 office	Add Attachment
Tricia Flaherty	Mar 24, 2016 02:16 PM	Make these users Admins- Art/VCD Faculty List for Smart Cart Computer Access Jen Bracy Ian Factor Michael Freeman Jodie Garrison Mary Harden Kim Hoffman Tim Hutchinson Becca McCannell Sung Park Greg Poulin Daniel Tankersley Diane Tarter Garima Thakur	Add Attachment
Courtney Croy	Mar 24, 2016 12:13 PM	NEW EQUIP SETUP: An Apple MacBook Pro 13-inch #Z0MT for CH111 Classroom cart. This is located in ITC 008 in the shelves on the counter across from the storage shelf wall.	Add Attachment