Service Request Ticket - # 59734

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 25, 2016 10:15 AM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130850[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43C7V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43C7V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66545

Wired NIC 34:17:EB:A6:91:35

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Mar 25, 2016 03:44 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Mar 25, 2016 03:44 PM 
I have updated inventory for all three machines
only the Location section needs to be changed later.
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Ranjit Kayastha Mar 25, 2016 03:41 PM 
Moved the computer:

CPU W#20130850[Edit Inv] and Monitor W#20130930[Edit Inv] from AD 104
to AD 106D for the new registrar staff. Also moved
one of the monitor from AD 106 to AD 106D W#20091521[Edit Inv].
They have moved the table far from the Ethernet
port, I have put the Ethernet cable on side of the
wall but we need something to put the wires on the
wall, I did let Leonard know about it.

They are still doing the paper work for the new
incoming staff so I have let Leonard know to let
us know after the paper work is done so that we
can give him the admin rights.

Also the inventory needs to be updated accordingly.
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Ranjit Kayastha Mar 25, 2016 03:31 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Mar 25, 2016 01:31 PM 
Left VM
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Ruby Tidwell Mar 25, 2016 10:57 AM 
CPU 20130850[Edit Inv] and Monitor 20130930[Edit Inv]

He said that he believes there is already an 
active port, but we might need a longer 
Ethernet cord
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Kyle Arthenayake Mar 25, 2016 10:15 AM 
****This is an email****
 I need to see about moving a computer from Room
104 to Room 106D
this is for the new Assistant Registrar .
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