Service Request Ticket

Service Request Information

CONTACT	Name	Alapai, Valerie	Date	Mar 25, 2016 10:15 AM
	Department	Financial Aid	Phone	88684
	Location		Email	alapaiv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110861 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2C575V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:25:44:17

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Mar 25, 2016 03:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Mar 25, 2016 03:35 PM	Delivered and set it up. DONE!!	Add Attachment
Jessie Bergantinos	Mar 25, 2016 02:26 PM	called back and said she's there till 5 today	Add Attachment
Ranjit Kayastha	Mar 25, 2016 12:36 PM	Left a VM asking for availability.	Add Attachment
Ranjit Kayastha	Mar 25, 2016 10:48 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Courtney Croy	Mar 25, 2016 10:15 AM	NEW EQUIP SETUP: A Microsoft Natural Ergonomic Keyboard 4000 - Black, USB #S9B2M-00012 needs to be setup and delivered to Valerie Alapai in AD 310. The W# of the computer to connect it to is 20110861. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment