Service Request Ticket

Service Request Information

CONTACT	Name	Palmer, Tina L.	Date	Mar 28, 2016 10:14 AM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	palmert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141175 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DD6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	DD6LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:6B:C8

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Mar 30, 2016 12:06 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Mar 30, 2016 12:06 PM	DONE!!	Add Attachment
Ranjit Kayastha	Mar 30, 2016 10:59 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ruby Tidwell	Mar 30, 2016 10:54 AM	**This is an email** Ruby, There is someone here everyday from 8:00 to 5:00. I take lunch from noon to 1:00 but I am here most of the rest of the time. The best thing to do is to call when you are ready to come over. Tomorrow I have a meeting from 10:00 to 11:00 but I should be here the rest of the day if you have time tomorrow to come and set up that computer. Thanks!	Add Attachment
Ruby Tidwell	Mar 29, 2016 02:34 PM	Sent email for availability	Add Attachment
Ruby Tidwell	Mar 28, 2016 01:11 PM	Back on shelf	Add Attachment
Ruby Tidwell	Mar 28, 2016 01:11 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Mar 28, 2016 01:06 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 28, 2016 01:06 PM	Finishing final updates; moved in AD; ready to go	Add Attachment
Ruby Tidwell	Mar 28, 2016 11:02 AM	At imaging station - running prep now	Add Attachment
Tricia Flaherty	Mar 28, 2016 10:14 AM	This is a new PC desktop station(cpu W#20141175 and Monitor W#20140961) that will need to go to APSC401 Academic Advising Office for a new hire they don't have a name for yet. Tina Palmer will be the contact.	Add Attachment