Service Request Ticket

Service Request Information

CONTACT	Name	Hughes, Chloe	Date	Mar 28, 2016 03:30 PM
	Department	Education & Leadership	Phone	88781
	Location		Email	hughesc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090898 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
	Serial No.	W8016534ATP	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0074772
	Wired NIC	58:B0:35:F2:20:85
	Wireless NIC	F8:1E:DF:EC:68:87
	Bluetooth NIC	58:B0:35:8E:94:B4

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Apr 07, 2016 03:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Apr 07, 2016 03:28 PM	Gave her back the laptop. Gave her all her files setup the local and network printer. DONE!	Add Attachment
Ranjit Kayastha	Apr 05, 2016 04:29 PM	the setup is finished and installed Jing too I did email her.	Add Attachment
Kyle Arthenayake	Apr 04, 2016 02:30 PM	available @ 11 AM Thursday	Add Attachment
Ranjit Kayastha	Apr 04, 2016 01:50 PM	Few stuffs are left to done. I left her a voice message as I forget when does she wants her laptop back. She will call back to tell the time. The laptop will be ready by tomorrow.	Add Attachment
Ranjit Kayastha	Mar 30, 2016 04:56 PM	Saved all her files in the UCS Tech external drive. Have started the imaging. Need to do the remaining setup. Also Jing is needed.	Add Attachment
Kyle Arthenayake	Mar 28, 2016 03:30 PM	computer running slow, JING is having issues read up	Add Attachment