Service Request Ticket - # 59761

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 28, 2016 04:42 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130554[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM32KQDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:8E:40


Wireless NIC 60:03:08:EB:F5:EE


Bluetooth NIC 60:03:08:EB:F5:EF

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 11, 2016 11:13 AM 
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Apr 11, 2016 11:13 AM 
Apple replaced the following:

Logic Board
Display Clamshell
Hard Drive
Optical drive
Memory
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Megan Thibeault Apr 06, 2016 12:14 PM 
April 6, 2016 : Diagnosing product
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Megan Thibeault Mar 28, 2016 04:42 PM 
Dr. Marie LeJeune had issues with this machine,
Tricia swapped it out for W20130552.

When doing hardware testing the machine freezes. 


Called Apple and they are sending a box out to get
this machine fixed. 
Repair#
D190286310
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