Service Request Ticket - # 59787

Service Request Information

CONTACT Name Stutzenberger, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 30, 2016 01:06 PM
Department Social Science Phone 88953
Location Email stutzenbergera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131105[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 5DJBF12 Location Going to PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from P0094370, TRANSFERRED TO AMY W#20130386 SPSS Statistics Campus Edition Standard Authorized User V 22(site license)

Wired NIC EC:F4:BB:3C:08:AA


Wireless NIC 80:86:F2:6D:17:44


Bluetooth NIC 80:86:F2:6D:17:48

TECHS Submitted by Tim Taylor Contact ttaylor13@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Jun 22, 2016 02:13 PM 
Status changed from (3) Order in Process to (5) Completed
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Tricia Flaherty Jun 22, 2016 02:13 PM 
Criminal Justice INVOICED for COST OF REPAIR on
INV2015-0703 laptop put into use as UCS loaner.
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Megan Thibeault May 18, 2016 02:36 PM 
Task reassigned to Tricia Flaherty.
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Megan Thibeault May 18, 2016 02:36 PM 
Please bill
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Megan Thibeault May 18, 2016 02:13 PM 
the following parts have been replaced
-LCD Bezel Replaced
-Main Logic Board Replaced
-Speaker Replaced
-Keyboard Replaced
-LCD Cover Replaced
-Palmrest Replaced
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Tricia Flaherty May 06, 2016 09:39 AM 
for reference parts on P0100570 no order #
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Megan Thibeault Apr 29, 2016 11:18 AM 
Dell called me, parts are on back order, should be
back in mid may
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Megan Thibeault Apr 28, 2016 12:28 PM 
Status changed from (2) Scheduled to (3) Order in Process
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Megan Thibeault Apr 28, 2016 12:28 PM 
The original laptop is still at Dell.
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Shandelle Plasker Apr 18, 2016 01:01 PM 
Task reassigned to Megan Eichler.
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Shandelle Plasker Apr 15, 2016 05:00 PM 
Status changed from (1) Pending to (2) Scheduled
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Shandelle Plasker Apr 15, 2016 04:59 PM 
I have set this computer up and put her SPSS on
it. We are scheduled to deliver this on Monday
(4/18) at 1PM.
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Amy Anderson Apr 11, 2016 02:09 PM 
Task reassigned to Shandelle Pepper.
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Amy Anderson Apr 11, 2016 02:09 PM 
Amy called:
She said they have a new laptop for her to use 
the WOU# 20130386[Edit Inv]. She will be in office MA 211 
until 2:30 today for someone to pick it up. She 
would like to have SPSS downloaded. Make sure 
the operating system is up to date, and the 
files transferred over.
She will be in the office on Wednesday 12- 2:30 
for drop off.
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Megan Thibeault Apr 11, 2016 11:12 AM 
Waiting to hear back Carla Menear, they need to
figure out how they are going to pay for the
$269.00 fee to get the laptop fixed.
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Megan Thibeault Mar 30, 2016 03:58 PM 
Task reassigned to Megan Eichler.
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Shandelle Plasker Mar 30, 2016 03:24 PM 
Made her an admin
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Shandelle Plasker Mar 30, 2016 03:23 PM 
Loaner W20100749
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Tim Taylor Mar 30, 2016 01:13 PM 
sent her an email with her request number

****This is an email****
Your service request number for the laptop problem
is 59787. Thanks

Tim
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Tim Taylor Mar 30, 2016 01:06 PM 
The users computer has been making strange noises
and volume control does not work after spilling a
liquid near it. I said that a tech will bring her
a rental laptop and take the damaged one from her.
She needs a Windows computer with a software
called SPSS Statistical software and Microsoft office
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