Service Request Ticket

Service Request Information

CONTACT	Name	Dantas-Whitney, Maria	Date	Mar 30, 2016 02:21 PM
	Department	College of Education	Phone	88636
	Location		Email	dantasm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110505 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Air 11 inch, 128GB Flash Hard Drive
	Serial No.	C02GV262DJYD	Location	Going to PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office 2011 for MAC std from P0083201, Camtasia for MAC v2.6 from VISA2013003817
	Wireless NIC	68:A8:6D:06:D5:7C
	Bluetooth NIC	68:A8:6D:06:D5:7D

TECHS	Submitted by	Tim Taylor	Contact	ttaylor13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Apr 12, 2016 11:54 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Apr 12, 2016 11:54 AM	This has been finished and delivered back to her with printers and admin rights.	Add Attachment
Shandelle Plasker	Apr 05, 2016 11:09 AM	Laptop is all done. I have emailed her to set up a time to deliver this.	Add Attachment
Ruby Tidwell	Apr 04, 2016 11:42 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Ruby Tidwell	Apr 01, 2016 08:31 AM	Started JAMF	Add Attachment
Ruby Tidwell	Apr 01, 2016 08:26 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Shandelle Plasker	Mar 30, 2016 04:35 PM	She also has Endnote and Language package for Word on this machine. This is a reminder to myself just in case I need to get them back on the machine for any reason.	Add Attachment
Shandelle Plasker	Mar 30, 2016 04:33 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Mar 30, 2016 04:33 PM	This laptop is back with Maria. I have shown her the proper way to backup all of her stuff on the computer. She will be emailing me when she is done for me to pick it back up.	Add Attachment
Tim Taylor	Mar 30, 2016 02:21 PM	Needs her laptop upgraded from Mac OS X 10.7 Lion to El Capitan	Add Attachment