Service Request Ticket - # 59800

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2016 11:29 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130530[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WK9FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WK9FZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C5:AF:2C

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Ruby Tidwell Apr 12, 2016 02:21 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Apr 12, 2016 02:21 PM 
****This is an email****
You can go ahead and close the ticket. I just 
needed to know if the data was retrievable. 
Thank you for the follow up.

Best wishes,
Anna
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Dyl Karbia Mar 31, 2016 02:20 PM 
I was able to get hold of the user. From what she
explain it seems the machine had been re-image.
She had some files save on the desktop and she was
wondering if it is possible getting those files
back. I told her the file have been deleted. I
advise her to use the H drives to save her
important files.
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Megan Thibeault Mar 31, 2016 11:48 AM 
Task reassigned to Dyl Karbia.
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Amy Anderson Mar 31, 2016 11:39 AM 
Anna is also having issues with accessing both of 
her I drives. She thinks she has figured it out.
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Amy Anderson Mar 31, 2016 11:31 AM 
Contact Info: Anna Hansen, V# V00306458
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Public
Amy Anderson Mar 31, 2016 11:29 AM 
Anna Hansen works in the advising office room 
401 and is wanting to gather lost information 
when a computer was updated. She will be in the 
office until 1 today and between 1 and 5 
tomorrow. 

Anna Hansen V# is V00306458
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