Service Request Ticket - # 59807

Service Request Ticket - # 59807

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Service Request Information

CONTACT	Name	Gauntz, Danielle	Date	Mar 31, 2016 03:12 PM
	Department	University Computing Solutions	Phone	88215
	Location		Email	gauntzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150429 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple MacBook Pro 15-inch w/ Retina Display #Z0RG
	Serial No.	C02RG1SJG8WM	Location	Going to PDR
	CPU	Intel Core i7(2.5GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2016 Std for MAC from xxxx2015004715; Adobe CC2015(named user)MARCH2016 - Add adobe CC desktop to laptop and iMac desktop
	Wireless NIC	F4:5C:89:B9:4C:13
	Bluetooth NIC	F4:5C:89:B9:4C:14

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 04, 2016 04:50 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Megan Thibeault	Apr 04, 2016 04:50 PM	this is now done	Add Attachment
Megan Thibeault	Apr 04, 2016 03:01 PM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Apr 04, 2016 12:31 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Apr 04, 2016 12:31 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Shina Oladiti	Apr 04, 2016 12:31 PM	Computer is fully prep and ready to be delivered. It is placed back on the counter across the storage.	Add Attachment
Shina Oladiti	Apr 01, 2016 01:13 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Apr 01, 2016 01:13 PM	Imaging on progress...	Add Attachment
Tricia Flaherty	Apr 01, 2016 11:42 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 01, 2016 11:42 AM	She will be an Adobe CCE "named user" so install the Adobe Desktop app, I have asked her to accept the Adobe invite(emailed 3-31 or 4-1). After she has done that she can login using her ID to the Adobe desktop App and get the titles she wants on laptop downloaded. A case for the laptop should be arriving today and I will put that on the shelf when it comes in.	Add Attachment
Courtney Croy	Mar 31, 2016 03:12 PM	An Apple MacBook Pro 15-in w/ Retina Display #Z0RG W#20150429 needs to be setup and delivered to Danielle Gauntz in ITC 004. This is located it ITC 008 on the counter across from the storage wall.	Add Attachment