Service Request Ticket

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Service Request Information

CONTACT	Name	McDonald, David	Date	Mar 31, 2016 03:51 PM
	Department	Admissions Office	Phone	88919
	Location		Email	mcdonald@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110857 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G945V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:2B:C2

TECHS	Submitted by	Tim Taylor	Contact	ttaylor13@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jun 10, 2016 11:54 AM	Machine has been imaged.	Add Attachment
Babatunde Idahor	Apr 06, 2016 11:51 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Babatunde Idahor	Apr 06, 2016 11:51 AM	Checked-in with David today - the machine is fine and outlook is syncing properly with his online account. Closing this task.	Add Attachment
Babatunde Idahor	Apr 05, 2016 05:01 PM	E-mail set-up with outlook complete. Network drives in place. Printer set-up via usb is complete.	Add Attachment
John Rushing	Apr 05, 2016 03:46 PM	Task reassigned to Babatunde Idahor.	Add Attachment
John Rushing	Apr 05, 2016 03:45 PM	moved in AD	Add Attachment
Babatunde Idahor	Apr 05, 2016 03:27 PM	Task reassigned to John Rushing.	Add Attachment
Babatunde Idahor	Apr 05, 2016 03:27 PM	APSC 412	Add Attachment
Babatunde Idahor	Apr 05, 2016 03:26 PM	Add to AD: W20141186	Add Attachment
Babatunde Idahor	Apr 05, 2016 11:27 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Babatunde Idahor	Apr 05, 2016 11:27 AM	Yesterday, I scheduled a meeting time with David at 3P.M. today.	Add Attachment
Megan Thibeault	Apr 05, 2016 10:25 AM	I'm pretty sure that Shina finished up the GFA setup for you	Add Attachment
Babatunde Idahor	Apr 04, 2016 12:39 PM	Imaging...	Add Attachment
Tricia Flaherty	Apr 04, 2016 12:00 PM	replace W#20110857 with new W#20141186 the box with keyboard and mouse are on counter in ITC008 with GFA SETUP Form	Add Attachment
Kirsten Fauser	Apr 04, 2016 10:21 AM	Called and email is repeatedly sending the same email. Available until meeting at 1.	Add Attachment
Babatunde Idahor	Apr 01, 2016 04:19 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Apr 01, 2016 04:18 PM	Outlook have been fixed. There were some missing update patches. Running new updates at the moments. I'll check in with him on Monday.	Add Attachment
Babatunde Idahor	Apr 01, 2016 03:25 PM	https://support.microsoft.com/en-us/kb/2534513	Add Attachment
Megan Thibeault	Apr 01, 2016 01:13 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ranjit Kayastha	Apr 01, 2016 09:27 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Apr 01, 2016 09:27 AM	Went there, he is in the meeting with the Admissions staff	Add Attachment
Ranjit Kayastha	Apr 01, 2016 09:15 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kirsten Fauser	Apr 01, 2016 08:50 AM	Available 4/1: 9:00am - 1:00pm; 2:30pm-4:00pm	Add Attachment
Ruby Tidwell	Mar 31, 2016 04:07 PM	Left VM for availability	Add Attachment
Tim Taylor	Mar 31, 2016 03:51 PM	when using outlook ,cant send emails, cant even open the outlook program now. He tried restarting the computer but that doesn't fix it.gets no memory error. also other programs are not working now.	Add Attachment