Service Request Ticket - # 59810

Service Request Ticket - # 59810

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Service Request Information

CONTACT	Name	Cooper, Cindy	Date	Mar 31, 2016 04:04 PM
	Department	Financial Aid	Phone	88793
	Location		Email	cooperc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141176 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BJ6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BJ6LV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	98:90:96:DA:55:D6

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 26, 2016 12:10 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	Apr 26, 2016 12:10 PM	I was able to get hold of Cindy and deliver her computer. Setup the system all the programs work fine.	Add Attachment
Megan Thibeault	Apr 25, 2016 09:56 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Apr 22, 2016 02:00 PM	Scheduled for 4/25 @10am	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:14 AM	***Delivery week of 4/24	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:14 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:14 AM	Back on shelf	Add Attachment
Ruby Tidwell	Apr 07, 2016 03:16 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ruby Tidwell	Apr 07, 2016 03:16 PM	Standard prep performed and Acrobat installed and licensed. Moved in AD. Running Windows updates now	Add Attachment
Ruby Tidwell	Apr 07, 2016 01:48 PM	Started image	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:20 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:18 PM	Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Courtney Croy	Mar 31, 2016 04:04 PM	***Delivery is week of 4/24 NEW EQUIP SETUP: A dell monitor W#20140962 & computer W# 20141176 need to be set up and delivered to Cindy Cooper in AD 307. Old Monitor W#20110863 Old Computer W#20110983. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment