Service Request Ticket - # 59813

Service Request Ticket - # 59813

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Service Request Information

CONTACT	Name	Jaskoski, Kelly	Date	Mar 31, 2016 04:32 PM
	Department	Financial Aid	Phone	88774
	Location		Email	jaskoskk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141177 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	8T4NV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	8T4NV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017
	Wired NIC	98:90:96:DA:64:AE

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 26, 2016 12:16 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	Apr 26, 2016 12:16 PM	I was able to get hold of Kelly and setup her new computer. We both tested the software installed on the machine and it works fine.	Add Attachment
Megan Thibeault	Apr 25, 2016 08:43 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Apr 22, 2016 01:59 PM	Scheduled for 4/25/16 @ 9am	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:15 AM	***Delivery week of 4/24	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:15 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:15 AM	Back on shelf	Add Attachment
Ruby Tidwell	Apr 07, 2016 03:16 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ruby Tidwell	Apr 07, 2016 03:16 PM	Standard prep performed and Acrobat installed and licensed. Moved in AD. Running Windows updates now	Add Attachment
Ruby Tidwell	Apr 07, 2016 01:48 PM	Started image	Add Attachment
Ruby Tidwell	Apr 07, 2016 01:48 PM	Task reassigned to New Equip. Setup.	Add Attachment
Babatunde Idahor	Apr 07, 2016 01:37 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Apr 07, 2016 01:35 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:21 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:21 PM	Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Courtney Croy	Mar 31, 2016 04:32 PM	***Delivery week of 4/24 NEW EQUIP SETUP (GFA): A Dell Computer W#20141177 & Monitor W#20140963 need to be setup and delivered to Kelly Jaskoski in AD 307. Old Comp: W#20110867 Old Monitor: W#20110979 These are located in ITC 008 on the counter across from the storage shelves.	Add Attachment