Service Request Ticket - # 59814

Service Request Ticket - # 59814

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Helyer, Kella	Date	Mar 31, 2016 04:39 PM
	Department	Financial Aid	Phone	88475
	Location		Email	helyerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141178 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3DXMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	98:90:96:D9:B9:5B

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 27, 2016 09:38 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	Apr 27, 2016 09:38 AM	I was able to get hold of the use and setup the new machine. We tested the special software installed on the machine and it works fine.	Add Attachment
Dyl Karbia	Apr 26, 2016 09:44 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Apr 22, 2016 02:14 PM	4/26 @10	Add Attachment
Megan Thibeault	Apr 22, 2016 02:07 PM	Scheduled for 4/28 @8:30	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:22 AM	***Delivery week of 4/24	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:22 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Apr 08, 2016 08:21 AM	Back on shelf	Add Attachment
Ruby Tidwell	Apr 07, 2016 03:17 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ruby Tidwell	Apr 07, 2016 03:17 PM	Standard prep performed and Acrobat installed and licensed. Moved in AD. Running Windows updates now	Add Attachment
Ruby Tidwell	Apr 07, 2016 01:49 PM	Started image (...for real this time)	Add Attachment
Ruby Tidwell	Apr 06, 2016 01:04 PM	Wrong task - did not start image.	Add Attachment
Ruby Tidwell	Apr 06, 2016 11:28 AM	Started image	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:23 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:23 PM	Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Courtney Croy	Mar 31, 2016 04:39 PM	***Delivery week of 4/24 NEW EQUIP SETUP (GFA): A Dell Computer W#20141178 and Monitor W#20140964 need to be setup and delivered to AD 308 for FA Counselor. Contact Kella Helyer. Old CPU: W#20110859 Old Mon: W#20110980. These are located in ITC 008 on the counter across from the storage shelves.	Add Attachment