Service Request Ticket - # 59817

Service Request Ticket - # 59817

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Service Request Information

CONTACT	Name	Ainsworth, DeAnn	Date	Mar 31, 2016 04:45 PM
	Department	Financial Aid	Phone	88681
	Location		Email	ainswod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141180 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4H6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4H6LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	98:90:96:DA:6A:2D

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 02, 2016 10:04 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	May 02, 2016 10:04 AM	Completed the setup and the programs works fine.	Add Attachment
Megan Thibeault	Apr 29, 2016 08:06 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Apr 28, 2016 02:21 PM	Kella said that they might be in a meeting, but they are expecting the setup and to go ahead with it	Add Attachment
Megan Thibeault	Apr 22, 2016 02:11 PM	Scheduled 4/29 @ 830	Add Attachment
Ruby Tidwell	Apr 07, 2016 10:50 AM	***Delivery week of 4/24	Add Attachment
Ruby Tidwell	Apr 07, 2016 10:50 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ruby Tidwell	Apr 07, 2016 10:50 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ruby Tidwell	Apr 07, 2016 10:50 AM	Back on shelf	Add Attachment
Ruby Tidwell	Apr 07, 2016 09:50 AM	Standard prep performed and Acrobat installed and licensed. Moved in AD. Running Windows updates now	Add Attachment
Ruby Tidwell	Apr 07, 2016 08:15 AM	Started image	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:26 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:26 PM	Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Courtney Croy	Mar 31, 2016 04:45 PM	***Delivery week of 4/24 NEW EQUIP SETUP (GFA): A Dell Computer W#20141180 and Monitor W#20140966 need to be setup and delivered to AD 308B for DeAnn Ainsworth. Old CPU: W#20110866 Old Mon: W#20110977. These are located in ITC 008 on the counter across from the storage shelves.	Add Attachment