Service Request Ticket - # 59819

Service Request Ticket - # 59819

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Service Request Information

CONTACT	Name	Lopez Gonzalez, Romeo	Date	Mar 31, 2016 04:50 PM
	Department	Financial Aid	Phone	88397
	Location		Email	lopezgonzalezr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141182 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7DXMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017
	Wired NIC	98:90:96:D9:B9:67

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Apr 26, 2016 11:03 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Apr 26, 2016 11:03 AM	This is all done.	Add Attachment
Shandelle Plasker	Apr 26, 2016 08:28 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Apr 22, 2016 02:00 PM	Scheduled for 4/26 @9am	Add Attachment
Ruby Tidwell	Apr 07, 2016 10:51 AM	***Delivery week of 4/24	Add Attachment
Ruby Tidwell	Apr 07, 2016 10:51 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Apr 07, 2016 10:51 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ruby Tidwell	Apr 07, 2016 10:51 AM	Back on shelf	Add Attachment
Ruby Tidwell	Apr 07, 2016 09:51 AM	Standard prep performed and Acrobat installed and licensed. Moved in AD. Running Windows updates now	Add Attachment
Ruby Tidwell	Apr 07, 2016 08:15 AM	Started image	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:28 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:28 PM	Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Courtney Croy	Mar 31, 2016 04:50 PM	***Delivery week of 4/24 NEW EQUIP SETUP (GFA): A Dell Computer W#20141182 and Monitor W#20140968 need to be setup and delivered to AD 308D for Romeo Lopez Gonzalez. Old CPU: W#20110862 Old Mon: W#20110976. These are located in ITC 008 on the counter across from the storage shelves.	Add Attachment