Service Request Ticket - # 59820

Service Request Ticket - # 59820

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Service Request Information

CONTACT	Name	Maciel, Denisse	Date	Mar 31, 2016 04:53 PM
	Department	Financial Aid	Phone	88476
	Location		Email	macield@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141183 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4T4NV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4T4NV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	98:90:96:DA:62:28

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Apr 28, 2016 04:53 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	Apr 28, 2016 04:53 PM	DONEZO	Add Attachment
Jonathan Yoshikawa	Apr 28, 2016 02:13 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Megan Thibeault	Apr 22, 2016 02:09 PM	Scheduled for 4/28 @330	Add Attachment
Ruby Tidwell	Apr 07, 2016 08:46 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ruby Tidwell	Apr 07, 2016 08:46 AM	***Delivery week of 4/24	Add Attachment
Ruby Tidwell	Apr 07, 2016 08:00 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Apr 07, 2016 08:00 AM	Back on shelf and moved in AD	Add Attachment
Ruby Tidwell	Apr 06, 2016 01:20 PM	Standard prep performed and Acrobat installed and licensed. Running Windows updates now	Add Attachment
Ruby Tidwell	Apr 06, 2016 11:34 AM	Started image	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:29 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:29 PM	Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Courtney Croy	Mar 31, 2016 04:53 PM	***Delivery week of 4/24 NEW EQUIP SETUP (GFA): A Dell Computer W#20141183 and Monitor W#20140969 need to be setup and delivered to AD 308E for Denisse Maciel. Old CPU: W#20110864 Old Mon: W#20080609. These are located in ITC 008 on the counter across from the storage shelves.	Add Attachment