Service Request Ticket

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Service Request Information

CONTACT	Name	Helyer, Kella	Date	Mar 31, 2016 04:54 PM
	Department	Financial Aid	Phone	88475
	Location		Email	helyerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141184 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	8K3KV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017
	Wired NIC	98:90:96:DA:64:31

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Apr 28, 2016 02:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Apr 28, 2016 02:12 PM	Went and restored bookmarks; also added to IE	Add Attachment
Ruby Tidwell	Apr 28, 2016 01:46 PM	John showed me where to pull the Chrome bookmark file; pulled from old machine and have a copy on my machine and on my jump drive. Left VM for Kella's availability	Add Attachment
Ruby Tidwell	Apr 28, 2016 01:38 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Apr 28, 2016 10:28 AM	Please recover bookmarks from old machine (labelled under imaging station desk) and restore to her new machine	Add Attachment
Ruby Tidwell	Apr 28, 2016 10:27 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Apr 28, 2016 10:27 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ruby Tidwell	Apr 28, 2016 10:27 AM	**This is an email** Hi Ruby, I know you asked me this morning if I backed up my computer but I didn't think about my bookmarks needing to be saved somewhere that I can import them. I had them saved in Chrome...can you help me with this? Sorry for the hassle!	Add Attachment
Ruby Tidwell	Apr 28, 2016 09:22 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ruby Tidwell	Apr 28, 2016 09:22 AM	Delivered and set up, brought back old equipment, and updated inventory.	Add Attachment
Ruby Tidwell	Apr 28, 2016 08:27 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Megan Thibeault	Apr 22, 2016 02:14 PM	4/28 @8:30	Add Attachment
Ruby Tidwell	Apr 07, 2016 08:46 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ruby Tidwell	Apr 07, 2016 08:46 AM	***Delivery week of 4/24	Add Attachment
Ruby Tidwell	Apr 07, 2016 07:59 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Apr 07, 2016 07:59 AM	Back on the shelf and moved in AD	Add Attachment
Ruby Tidwell	Apr 06, 2016 01:19 PM	Standard prep performed and Acrobat installed and licensed. Running Windows updates now	Add Attachment
Ruby Tidwell	Apr 06, 2016 01:04 PM	Started image	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:31 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 05, 2016 06:31 PM	Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Courtney Croy	Mar 31, 2016 04:54 PM	***Delivery week of 4/24 NEW EQUIP SETUP (GFA): A Dell Computer W#20141184 and Monitor W#20140970 need to be setup and delivered to AD 309 for Kella Helyer. Old CPU: W#20110860 Old Mon: W#20110974. These are located in ITC 008 on the counter across from the storage shelves.	Add Attachment