Service Request Ticket - # 59822

Service Request Ticket - # 59822

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Service Request Information

CONTACT	Name	Alapai, Valerie	Date	Mar 31, 2016 04:57 PM
	Department	Financial Aid	Phone	88684
	Location		Email	alapaiv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141185 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1YYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	1YYKV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	98:90:96:D9:B9:F7

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Apr 29, 2016 08:42 AM	She kept monitor 20110975 and I brought back monitor 20070438	Add Attachment
Ruby Tidwell	Apr 29, 2016 08:41 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ruby Tidwell	Apr 29, 2016 08:41 AM	Delivered and set up; updated inventory	Add Attachment
Ruby Tidwell	Apr 29, 2016 07:58 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Apr 28, 2016 04:57 PM	It's in the cart ready to go	Add Attachment
Ruby Tidwell	Apr 28, 2016 02:21 PM	Kella said that they might be in a meeting, but they are expecting the setup and to go ahead with it	Add Attachment
Megan Thibeault	Apr 22, 2016 02:09 PM	Scheduled for 4/29 @8	Add Attachment
Tricia Flaherty	Apr 18, 2016 09:51 AM	Status changed from (4) On Hold to (2) Scheduled	Add Attachment
Tricia Flaherty	Apr 18, 2016 09:51 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Apr 18, 2016 09:50 AM	***Delivery week of 4/24	Add Attachment
Tricia Flaherty	Apr 18, 2016 09:50 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Apr 18, 2016 09:50 AM	for some reason this one never got moved out of my queue.. opps but looks like work done putting under UCS TEch on hold like other Fin Aid setups	Add Attachment
Tricia Flaherty	Apr 18, 2016 09:48 AM	Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Ruby Tidwell	Apr 07, 2016 08:54 AM	Moved in AD	Add Attachment
Ruby Tidwell	Apr 06, 2016 01:22 PM	Standard prep performed and Acrobat installed and licensed. Running Windows updates now	Add Attachment
Ruby Tidwell	Apr 06, 2016 11:28 AM	Started image	Add Attachment
Courtney Croy	Mar 31, 2016 04:57 PM	***Delivery week of 4/24 NEW EQUIP SETUP (GFA): A Dell Computer W#20141185 and Monitor W#20140971 need to be setup and delivered to AD 310 for Valerie Alapai. Old CPU: W#20110861 Old Mon: W#20110975. These are located in ITC 008 on the counter across from the storage shelves.	Add Attachment