Service Request Ticket - # 59824

Service Request Ticket - # 59824

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Service Request Information

CONTACT	Name	Killip, Scott	Date	Apr 01, 2016 08:11 AM
	Department	Advancement & Foundation	Phone	88151
	Location		Email	killips@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090519 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	729PFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:4B:7B

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Apr 05, 2016 02:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Apr 05, 2016 01:08 PM	Talked to Emily. Chelsea is a student worker and she does not have any special software needed. There is one but they put if themselves. Room COT 218	Add Attachment
Ranjit Kayastha	Apr 05, 2016 01:01 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ruby Tidwell	Apr 05, 2016 10:18 AM	Performed prep and moved in AD. Running Windows updates now. Ready to go unless any special software is needed.	Add Attachment
Ruby Tidwell	Apr 05, 2016 09:07 AM	Scott confirmed that we can image; started image	Add Attachment
Megan Thibeault	Apr 05, 2016 08:33 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Apr 05, 2016 08:33 AM	This needs to be completed today.	Add Attachment
Dyl Karbia	Apr 04, 2016 11:52 AM	I need to gather some information from Scott before imaging the machine. I check his office and I was informed he coming in at 12:00pm today.	Add Attachment
Megan Thibeault	Apr 01, 2016 01:09 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Apr 01, 2016 12:11 PM	I picked up the box and assigned a loaner with WOU# 20090534 to her. Also, i gave Shannon Haas and Killip Scott admin access. The box needs to be back up before imaging if need be.	Add Attachment
Megan Thibeault	Apr 01, 2016 08:53 AM	Back up the users profiles if needed.	Add Attachment
Ruby Tidwell	Apr 01, 2016 08:24 AM	Please go pick up box - don't image until we get confirmation that the user has backed up.	Add Attachment
Kirsten Fauser	Apr 01, 2016 08:11 AM	**This is an email** UCS Helpdesk --- I just got off the phone with Chelsea, our Calling Center Lead. She described a potential virus attack on her work PC, WOU# 20090519, in Room 218 of The Cottage. She was looking for school books, no sketch risky sites, and was getting pop-ups and locked-out behavior from the PC. She noted that both Chrome and Firefox browsers appear to have been deleted --- and that the PC failed multiple times to recognize her login and password. I directed Chelsea to: Turn the PC 'OFF' Put a note on it to warn daytime user, Joleen Braasch Suggested that Chelsea find alternate PC and reset her password through Account Lookup. I am doing the following: I am sending you this email requesting UCS Support. Michael is on this email (He is both Chelsea and Joleen's supervisor) I will check with Joleen to see that she has no critical files on C:-drive. If Joleen is safe on H-Drive, then we ask that you re-image the whole PC. NOTE: I am off campus tomorrow, Friday, April 1st. Emily or Cara can help you in Cottage tomorrow. If you get to the point of loading Auction Systems software (required by Joleen) DON'T WORRY --- Shannon can load that specific Univ Advancement software. Scott contact info: Emily Swart 503.838.8281 Cara Groshong 503.838.8148 Shannon Haas (ask Emily or Cara)	Add Attachment