Service Request Ticket - # 59842

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2016 11:57 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20131110[Edit Inv] (opens in a new window) Bldg/Room SSC 202
Service Tag C8HBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. C8HBF12 Location Division of Teacher ED TBA

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3E:9C:8D


Wireless NIC 80:86:F2:6F:6F:9E


Bluetooth NIC 80:86:F2:6F:6F:A2


TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Apr 11, 2016 01:23 PM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 11, 2016 01:23 PM
All device wiped clean and delivered.
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Shina Oladiti Apr 11, 2016 12:11 PM
****This is an outgoing email****
Hi Darla,

We were just following up with you regarding a
service request that we have for you.  (#59842)

Description: Needs equipment cleared up from
former worker

Trying to check if the Ipad listed in the request
has been picked up. iPad #20121202[Edit Inv]

Please, we would like to read back from you.

Thanks,
Adeshina Oladiti
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Public
Shina Oladiti Apr 08, 2016 08:37 AM
Systems with WOU#20131050[Edit Inv] and WOU#20131110[Edit Inv] has
being delivered to Darla, waiting on her for iPad
#20121202[Edit Inv] to be pick up. Also, the laptop with 
WOU#20091442[Edit Inv] is on loaner shelf.
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Shina Oladiti Apr 08, 2016 08:14 AM
Prep the cpu with WOU#20131050[Edit Inv] and the laptop with
WOU#20131110[Edit Inv]. and they are ready to be delivered.  
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Ruby Tidwell Apr 05, 2016 08:05 AM
Can't find the other laptop by serial # either
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Shina Oladiti Apr 04, 2016 02:07 PM
I picked up two laptops, a box, and a printer with
WOU#20131110[Edit Inv], WOU#20131050[Edit Inv] and WOU#20071206[Edit Inv], the
other laptop doesn't have WOU#. 

The printer is on PDR stack, while the cpu and the
laptop are under imaging. The laptop without WOU#
is on Ruby's desk.
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Ruby Tidwell Apr 04, 2016 01:48 PM
Task reassigned to Adeshina Oladiti.
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Amy Anderson Apr 04, 2016 01:04 PM
****This is an email****
Hi Amy~

Equipment is available between 8:00 - 5:00pm.

Thanks,
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Amy Anderson Apr 04, 2016 11:59 AM
I responded Hi Darla,

I have created a service request ticket for 
this, the number is 59842
When is a good time for a tech to come by and 
work on the equipment?

Thank you,

Amy
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Amy Anderson Apr 04, 2016 11:57 AM
****This is an email****
Good Morning~

Tracy Smiles is no longer with WOU, and we need 
the following equipment wiped cleaned and ready 
for the next person:

iPad #20121202[Edit Inv] - will be put back into Teacher 
Ed stock
laptop #20131110[Edit Inv] - will be put back into 
Teacher Ed stock
laptop #20091442[Edit Inv] - will be put back into 
Teacher Ed stock

The above three items are located behind my 
desk in Ed #202

cpu #20131050[Edit Inv] - will be given to the next 
tenure track - TBA
printer #20071206[Edit Inv] - needs to be picked up and 
surplused.

The above two items are located in Ed #202P.

Thanks,

Darla
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