Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Apr 04, 2016 05:02 PM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120683 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	G0XPSW1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	G0XPSW1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 21010 from P00TBA
	Wired NIC	90:B1:1C:9D:F6:A2

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Apr 05, 2016 02:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Apr 05, 2016 02:56 PM	The special software is Turning Point, Jonathan made sure it's there.	Add Attachment
Ranjit Kayastha	Apr 05, 2016 02:55 PM	Set it up and also put back the video card in the machine, bought back the loaner. DONE!	Add Attachment
Ranjit Kayastha	Apr 05, 2016 01:01 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ruby Tidwell	Apr 05, 2016 10:11 AM	Setup is done and also installed wolfvision and starboard software (as this is an instructor station). Ready to go unless additional software is needed. It's at the imaging station with a sticky note (across from Jonathan's desk)	Add Attachment
Ruby Tidwell	Apr 05, 2016 08:25 AM	Running Windows update now; standard prep completed and added NS204_admin as admin. Is there any special software?	Add Attachment
Ruby Tidwell	Apr 05, 2016 08:09 AM	It finished imaging overnight; performing prep now.	Add Attachment
Kyle Arthenayake	Apr 04, 2016 05:03 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kyle Arthenayake	Apr 04, 2016 05:03 PM	Video Card is in the loaner. Computer needs re-imaging	Add Attachment