Service Request Ticket - # 59855

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2016 12:15 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110788[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Dual-core
Serial No. C02HL73EDV13 Location PDR

CPU Intel Core i5(2.4GHz, 3MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 std MAC from P0085346

Wired NIC 40:6C:8F:1E:01:04


Wireless NIC 70:56:81:93:A3:31


Bluetooth NIC 70:56:81:93:A3:32

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Apr 12, 2016 01:20 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Apr 08, 2016 02:06 PM 
display problems.  
sometimes it works, sometimes not.  
still in work.
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Jonathan Yoshikawa Apr 07, 2016 12:51 PM 
reimaging.
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Jonathan Yoshikawa Apr 05, 2016 09:54 PM 
under desk
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Ranjit Kayastha Apr 05, 2016 12:58 PM 
Task reassigned to Jonathan Yoshikawa.
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Jonathan Yoshikawa Apr 05, 2016 12:58 PM 
W20110788 in case in "inbox"
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Megan Thibeault Apr 05, 2016 12:17 PM 
Sounds like a hardware issue, the machine is out
of warranty
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Kyle Arthenayake Apr 05, 2016 12:15 PM 
When mac displays to its own screen and a
projector, it will have a loading symbol and will
load when trying to change settings. Will not
allow you to change settings
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