Service Request Ticket - # 59858

Service Request Information

CONTACT Name Coker, Keller   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2016 12:40 PM
Department Creative Arts/Music Phone 88276
Location Email cokerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150072[Edit Inv] (opens in a new window) Bldg/Room SH 122
Service Tag Description Apple mac mini #Z0R7
Serial No. C07Q70CLG1J1 Location Smart Classroom Instructor's Station

CPU Intel Core i7(3.0GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software Office for MAC from VISA2015004715

Wired NIC 38:C9:86:00:5A:89


Wireless NIC AC:29:3A:EB:F2:6C


Bluetooth NIC AC:29:3A:EB:F2:6D

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Apr 05, 2016 01:51 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Apr 05, 2016 01:51 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Apr 05, 2016 01:51 PM 
Seems to be a copy of 59846 - John pushed update 
through JAMF and Dyl verified
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Kyle Arthenayake Apr 05, 2016 12:53 PM 
called him, he has class tomorrow at 1 pm I
checked the room schedule and smith hall 122 is
available 3-5 and tomorrow 11-12:45
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Kyle Arthenayake Apr 05, 2016 12:41 PM 
wou number found
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Kyle Arthenayake Apr 05, 2016 12:40 PM 
Faculty member was attempting to play videos from
the computer in Smith hall 122 and was unable due
to the flash not being up to date. Wou number was
not available when call was made. Faculty member
was not in the room nor does the department have a
secretary to help complete the task. There was a
class going on in that room when the call was made
as well
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