Service Request Ticket

Service Request Information

CONTACT	Name	Daigle, Brian	Date	Apr 05, 2016 01:26 PM
	Department	Center for Academic Innovation	Phone	88796
	Location		Email	daigleb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130435 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870/DNM Printer (with PagePack)
	Serial No.	XFL140431E	Location	PDR 2023 Giveaway
	Model	ColorQube 8870	Hostname	ctl-printer.wou.edu / ctl-printer
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord PAGEPACK PRINTER(non- student) IP: 140.211.118.16 Metered Pin: 5161	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:30:CD:6A

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Apr 05, 2016 02:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Apr 05, 2016 01:54 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Kyle Arthenayake	Apr 05, 2016 01:31 PM	**This is an email** Brian will be available the rest of today, and he is in the office M-F 8-5. My apologies for not providing that information initially. Thank you again!	Add Attachment
Kyle Arthenayake	Apr 05, 2016 01:27 PM	Asked for availability, waiting on a response	Add Attachment
Kyle Arthenayake	Apr 05, 2016 01:26 PM	**This is an email** Hello UCS gurus! We are needing the assistance of a tech in the Center for Academic Innovation. Two members of the office, myself and Brian Daigle who is cc'd on this email, cannot print to a color printer in the office. When one of your techs has availability, we would greatly appreciate their assistance. Please have the tech touch base with Brian Daigle in ITC 204B or via email at bdaigle14 @mail.wou.edu Thank You, Ashlee Foster	Add Attachment