Service Request Ticket - # 59864

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2016 05:34 PM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121252[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 18KNHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18KNHX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop APR2016; TRANSFER TO NEW CPU W#20161004- Wasp InventoryControl RF Professional Software VISA2017007754 SR68654;

Wired NIC B8:CA:3A:8E:4B:85

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 06, 2016 11:24 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Apr 06, 2016 11:24 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 06, 2016 11:22 AM 
I was able to get hold of Heather and installed
Adobe Acrobat DC on her system. We tested the
program upon completion it work fine.
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Dyl Karbia Apr 06, 2016 09:15 AM 
Left VM
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Tricia Flaherty Apr 05, 2016 05:34 PM 
Installer and instructions for "serializing" an
Adobe Acrobat DC(subscription) can be found at: 
T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN
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