Service Request Ticket - # 59866

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2016 08:34 AM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130461[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KLT0ATF9VM Location PDR

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.12 (macOS Sierra) Software [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Denise Visuano) FEB2017

Wired NIC 70:CD:60:F3:A3:42


Wired NIC 70:CD:60:F3:A3:45


Wireless NIC 18:AF:61:B8:48:76


Bluetooth NIC 18:AF:61:B8:48:77

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 08, 2016 09:03 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 08, 2016 09:03 AM 
Renamed the Cache folder and started Bridge back 
up.  It recreated a new Cache folder and the 
error was gone. She tested the application and it 
was working as intended.
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John Rushing Apr 07, 2016 08:57 AM 
would like to have it worked on tomorrow 4/8/2016
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John Rushing Apr 06, 2016 04:25 PM 
might try to manually clear cache

Go to this location : Users/[User 
name]/Library/Caches/Adobe/Bridge CS[version 
number]/Cache/ and move all the contents of that 
folder to trash and then empty trash.
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John Rushing Apr 06, 2016 04:09 PM 
left VM to come over and look at the issue.
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Megan Thibeault Apr 06, 2016 03:56 PM 
Task reassigned to John Rushing.
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Megan Thibeault Apr 06, 2016 03:56 PM 
Priority changed from (3) Priority to (2) High Priority.
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Kirsten Fauser Apr 06, 2016 08:39 AM 
Task reassigned to UCS Tech.
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Kirsten Fauser Apr 06, 2016 08:38 AM 
****This is an email****
I'm here all day, except for the lunch hour.

Cottage, Rm 219.
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Kirsten Fauser Apr 06, 2016 08:37 AM 
****This is an email****
Denise, 

I will create a service request for you. 
What is your availability so we can have a tech 
come and help you?

Thank you, 
Kirsten
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Kirsten Fauser Apr 06, 2016 08:34 AM 
****This is an email****
After performing the latest security update 
2016-002 on April 2, Adobe Bridge no longer 
opens properly. (I don't know if the events are 
connected, however.)

Bridge is stuck on opening, a message pops up 
prompting me to purge the cache. I tried 
purging, but had to force quit the program 
after 10+ minutes. (Tried 3 different times now 
- after restarting my computer, and after 
shutting it down. (Computer #20130461)

Bridge is stuck showing the last folder I tried 
to access yesterday: /Volumes/share/Athletics-
PR/sports photos/NCAA Div 2/soccer/

Help? 

Best regards,
Denise
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