Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Apr 06, 2016 10:04 AM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121252 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	18KNHX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18KNHX1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop APR2016; TRANSFER TO NEW CPU W#20161004- Wasp InventoryControl RF Professional Software VISA2017007754 SR68654;
	Wired NIC	B8:CA:3A:8E:4B:85

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 06, 2016 11:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 06, 2016 11:24 AM	Installed Adobe Acrobat DC on Heather System. It works fine.	Add Attachment
Dyl Karbia	Apr 06, 2016 10:30 AM	Task reassigned to Dyl Karbia.	Add Attachment
Kyle Arthenayake	Apr 06, 2016 10:04 AM	Heather needs help installing adobe acrobat onto her computer. She is available whenever just give her a call before heading over to make sure she is in the office.	Add Attachment