Service Request Ticket - # 59868

Service Request Information

CONTACT Name Timken, Gay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2016 11:54 AM
Department Health & Exercise Science Phone 88217
Location Email timkeng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121219[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MKV1QHDV30 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:D9:FF:CE


Wireless NIC 88:1F:A1:1F:90:58


Bluetooth NIC 88:1F:A1:1F:90:59

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Paul Lambert May 13, 2016 11:44 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Paul Lambert Apr 18, 2016 04:09 PM 
****This is an email****
Hi Gay,

Sorry for the delay.  We don¿t really have a VPN
set up, but we do have an alternative that should
work in China.

Point your browser (IE or FireFox) to
https://wouvdi.wou.edu
Click the button: VMware Horizon HTML Access
Login with your username and password
Click Lab Stations

That will launch a Windows desktop that lives here
at Western.  From that desktop, you can open the
portal and email. (there is a link on the
desktop).  Since your webmail is running here at
WOU, it is essentially like a VPN.

Give this a try from home (if you can) to make
sure it will work for you here.

Let me know if you have any questions.

-Paul
Add Attachment
Michael Ellis Apr 14, 2016 09:20 AM 
Task reassigned to Paul Lambert.
 Add Attachment
Michael Ellis Apr 14, 2016 09:20 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Kyle Arthenayake Apr 06, 2016 11:54 AM 
Gay Timken is traveling to China May 12th-May
20th. Her goal is to stay current with emails and
have access to students and help them when
possible. She was told by a colleague at Oregon
Sate Univeristy that she would need a VPN
installed onto her computer to get the access she
needs. She isn't entirely sure what at VPN was and
how it functions. She isn't entirley sure how to
go about this process of setting up access for use
in China.
Add Attachment