GZ contacted me today, he said his hard drive was
full. Directed him to delete his old profile, that
helped him. He said that he doesn't think we need
to wipe the laptop now and that he will contact me
if anything else comes up. 

I believe that this issue is profile based and not
the image. I used the laptop a lot at my desk and
couldn't get it to replicate the issue GZ was
having. I created GZ a local account to try out
for the weekend. He picked up the laptop on Friday
and emailed me yesterday saying that the local
account it working way better. Going to keep this
open for awhile longer to make sure that this
issue is fully resolved for GZ. Will want to blow
away his domain account off the laptop and have
him log back in at some point.