Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 07, 2016 10:08 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120218 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	95NNGV1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	95nngv1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	D4:BE:D9:4F:E3:79
	Wireless NIC	8C:70:5A:F9:6C:AC
	Bluetooth NIC	44:6D:57:CA:FF:D2

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Apr 18, 2016 10:48 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Apr 18, 2016 10:48 AM	Delivered the laptop.	Add Attachment
Ranjit Kayastha	Apr 15, 2016 04:35 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Apr 15, 2016 04:35 PM	Went to the office, everyone already left.	Add Attachment
Ranjit Kayastha	Apr 15, 2016 04:01 PM	20120210 - just changed the Bios setup it's working, did windows update that's all 20120218 - Re-imaged it and did the setup.	Add Attachment
Ranjit Kayastha	Apr 08, 2016 01:39 PM	20120218 is fixed and is at my desk. 20120218 imaging is completed, needs the setup.	Add Attachment
Ranjit Kayastha	Apr 07, 2016 11:39 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Apr 07, 2016 11:39 AM	Bought the 2 laptops back	Add Attachment
Kirsten Fauser	Apr 07, 2016 10:08 AM	Diana Heinrich (Not student but won't come up) NEW PE 115 (503)838-8908 2 Laptops from laptop cart not working. #20120218 - Stuck in starting mode -- error missing required hardware. #20120210 - Won't turn on. Available all day expect for 12-1 everyday.	Add Attachment