Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Apr 08, 2016 09:39 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130044 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B008185	Location	PDR
	Model	ColorQube 8870	Hostname	hlref1.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.43 Metered Code: 5279 RMA:(8870) XFL134161(5/31/16) Meter Code:9394	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:6C:32:FA

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 05, 2016 09:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	May 05, 2016 09:07 AM	I restarted the printer and it fixed the issue. We are getting this printer and Ref 3 replaced. The new printer will be here within 7 to 10 business days.	Add Attachment
Megan Thibeault	May 04, 2016 04:20 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	May 04, 2016 04:20 PM	still having that issue	Add Attachment
Amy Anderson	May 04, 2016 04:19 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	May 04, 2016 04:19 PM	Chris called back saying that printer WOU# 20130044 is having "adjust tray 2 size" error message again.	Add Attachment
Dyl Karbia	Apr 12, 2016 12:14 PM	Ref#21207321	Add Attachment
Megan Thibeault	Apr 12, 2016 08:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 12, 2016 08:13 AM	added new tray, seems good to go	Add Attachment
Kirsten Fauser	Apr 11, 2016 08:18 AM	Printer w#20130046 is also getting the same error.	Add Attachment
Megan Thibeault	Apr 08, 2016 09:40 AM	21201011	Add Attachment
Megan Thibeault	Apr 08, 2016 09:39 AM	**This is an email** Hi Megan, I've shut off HLREF1. The frequent error message is "adjust tray 2 size", and jam error log code is N7T2 Thanks!	Add Attachment