Service Request Ticket - # 59886

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2016 09:59 AM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100846[Edit Inv] (opens in a new window) Bldg/Room MA 219
Service Tag Description Xerox Phaser 4510/DT Mono Laser
Serial No. ART000000 Location Department Printer

Model 4510/DT Hostname laven.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities Old Serial#ART382500(May have been RMA) ; Xerox MaintenanceKit(110V)Phaser4510 #108R00717 VISA2016005904 NOV2016 SR61759 IP:140.211.64.21 Ink/Toner Refill

Wired NIC 00:00:AA:E3:4A:B6

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Apr 08, 2016 12:20 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Apr 08, 2016 12:20 PM 
It has a big sticky paper stuck up on the roller
that was causing the black strip on paper. removed
it. Did some test print. It's working now.

They showed us one more printer 20120900[Edit Inv]. Shandell
is looking at it. It just needs to be cleaned up.
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Ranjit Kayastha Apr 08, 2016 11:47 AM 
Task reassigned to Ranjit Kayastha.
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Kirsten Fauser Apr 08, 2016 09:59 AM 
When they print from anything a large black strip 
prints across the doc.
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