Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Apr 11, 2016 08:38 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130046 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B006770	Location	PDR
	Model	ColorQube 8880	Hostname	hlref3.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.45 Metered Code:3074 RMA:(8870)XFL148245(5/12/16)	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:6C:1B:EE

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 21, 2016 11:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 21, 2016 11:13 AM	Check the library regarding this request and Chris informed me since Xerox technician came over the problem have been resolve.	Add Attachment
Tim Taylor	Apr 12, 2016 02:40 PM	Chris called and said that switching the trays did not work and will be shutting down the printer	Add Attachment
Megan Thibeault	Apr 12, 2016 11:39 AM	20130044	Add Attachment
Amy Anderson	Apr 11, 2016 12:29 PM	Chris called saying: They switched the trays this morning but the error is still occurring.	Add Attachment
Dyl Karbia	Apr 11, 2016 10:37 AM	I spoke with Xerox customer representative regarding this task. They are sending us a new working tray with in two business days. The reference number is 21203882.	Add Attachment
Dyl Karbia	Apr 11, 2016 09:31 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Apr 11, 2016 09:19 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Apr 11, 2016 09:19 AM	Please check this out	Add Attachment
Kirsten Fauser	Apr 11, 2016 08:40 AM	Task reassigned to Megan Eichler.	Add Attachment
Kirsten Fauser	Apr 11, 2016 08:40 AM	Printer receiving error "adjust tray 2 size"	Add Attachment