Service Request Ticket - # 59898

Service Request Information

CONTACT Name Harwell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2016 11:00 AM
Department Natural Science Division Phone 88891
Location Email harwella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20121145[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870/DN Color Printer
Serial No. XFL131490 Location PDR

Model P8860/DN Hostname elements.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: 140.211.184.6 Ink/Toner Refill

Wired NIC 9C:93:4E:1E:45:AB

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 11, 2016 02:15 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 11, 2016 02:15 PM 
Task completed
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Babatunde Idahor Apr 11, 2016 01:05 PM 
Task reassigned to Adeshina Oladiti.
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Ruby Tidwell Apr 11, 2016 01:02 PM 
Task reassigned to Babatunde Idahor.
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Amy Anderson Apr 11, 2016 01:01 PM 
Task reassigned to Service Request Desk.
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Amy Anderson Apr 11, 2016 01:01 PM 
I replied: 
****This is an email****
​Hi,

I updated the service ticket request of your 
availability from 2-4.

Thank you,

Amy  ​
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Megan Thibeault Apr 11, 2016 01:01 PM 
Task reassigned to Babatunde Idahor.
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Amy Anderson Apr 11, 2016 12:57 PM 
Task reassigned to Service Request Desk.
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Amy Anderson Apr 11, 2016 12:57 PM 
****This is an email****
Hi,

Do you need me specifically or just my computer 
and access to the
printer? I will be out of my office lecturing 
from 1-2. I teach a lab
in DFSC 105 from 2-4. The tech could come find 
me there and then I
could let them into my office and/or printer 
room.

Tomorrow's not good because I am full of 
appointments.

Thanks
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Megan Thibeault Apr 11, 2016 12:57 PM 
Task reassigned to Babatunde Idahor.
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Amy Anderson Apr 11, 2016 12:33 PM 
****This is an email****
Hi Amy,

Thank you for the W#. What is your availability 
for a tech to come in and look at it?

Thank you,
Amy
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Amy Anderson Apr 11, 2016 12:32 PM 
****This is an email****
Hi Kirsten,

Thank you. It is #20121145[Edit Inv].
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Kirsten Fauser Apr 11, 2016 11:00 AM 
****This is an email****
Amy, 

What is the W# for the printer that printer? 
Also what is your availability so we can have a 
tech come and look at it? 

Thank you, 
Kirsten
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Kirsten Fauser Apr 11, 2016 11:00 AM 
Hello,

We use a Xerox ColorCube 8870 (?) that is in 
DFSC 113. This is a
duplexing printer, but lately when I go to 
print to it, it only offers
me "Print on one side" OR "Manually print on 
both sides."

My office and computer that I am printing from 
is in DFSC 118. Is
there a way to fix this so that I can use the 
duplexing feature? I
have tried to troubleshoot the printer and also 
restart it, but no
luck.

Thank you!

Amy

~~~~~~~~~~
Amy Harwell, PhD
NTT Assistant Professor of Biology
Western Oregon University
Monmouth, OR 97361

Office: DFSC 118
Phone: 503-838-8891
Email:harwella@wou.edu
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