Service Request Ticket - # 59906

Service Request Information

CONTACT Name Brownell, Cori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2016 08:32 AM
Department The Research Institute Phone 88815
Location Email brownec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130035[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. F56V7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67221;

Wired NIC B8:CA:3A:A2:E3:8C

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Apr 12, 2016 09:11 AM 
Status changed from (2) Scheduled to (5) Completed
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Ruby Tidwell Apr 12, 2016 09:11 AM 
Port was being funky.  Switched her over to a 
functional one, and Paul got the original funky 
one working again.
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Ruby Tidwell Apr 12, 2016 08:44 AM 
Task reassigned to Ruby Tidwell.
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Amy Anderson Apr 12, 2016 08:35 AM 
Priority changed from (3) Priority to (2) High Priority.
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Amy Anderson Apr 12, 2016 08:34 AM 
Status changed from (1) Pending to (2) Scheduled
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Amy Anderson Apr 12, 2016 08:32 AM 
Computer wou# 20130035[Edit Inv] is having troubles 
connecting to the server. Has tried restating 
twice but did not work. Says there is no IP#. 
She is is in Todd Hall room 216. Will be there 
until 10:30 but sooner the better.
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