Service Request Ticket - # 59907

Service Request Ticket - # 59907

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 12, 2016 08:56 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130051 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL136183	Location	PDR
	Model	ColorQube 8870	Hostname	writing-center.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.64.35 Metered Code: 1985	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:56:DD

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 13, 2016 12:03 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Apr 13, 2016 12:03 PM	Moe came and fixed it	Add Attachment
Megan Thibeault	Apr 12, 2016 09:15 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Apr 12, 2016 09:14 AM	Contact changed from Xinjie Luo to Student Student.	Add Attachment
Megan Thibeault	Apr 12, 2016 09:14 AM	ref#21206552	Add Attachment
Jessie Bergantinos	Apr 12, 2016 09:09 AM	Task reassigned to Megan Eichler.	Add Attachment
Jessie Bergantinos	Apr 12, 2016 09:09 AM	Task reassigned to UCS Tech.	Add Attachment
Jessie Bergantinos	Apr 12, 2016 09:09 AM	Contact changed from Student Student to Xinjie Luo.	Add Attachment
Jessie Bergantinos	Apr 12, 2016 09:09 AM	Called and let them know it would be one to two days	Add Attachment
Megan Thibeault	Apr 12, 2016 09:05 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Apr 12, 2016 09:05 AM	93,984 Cyan obstructed, reservoir not filled	Add Attachment
Jessie Bergantinos	Apr 12, 2016 09:04 AM	Error 93984	Add Attachment
Megan Thibeault	Apr 12, 2016 09:03 AM	93,984 error code I see when looking on hood	Add Attachment
Jessie Bergantinos	Apr 12, 2016 09:00 AM	He misspoke, they are printing on hood	Add Attachment
Jessie Bergantinos	Apr 12, 2016 09:00 AM	Contact changed from Ryan Daven to Student Student.	Add Attachment
Megan Thibeault	Apr 12, 2016 08:57 AM	They should be printing off of \\hood not \\krusty	Add Attachment
Jessie Bergantinos	Apr 12, 2016 08:56 AM	Printer is getting an error that has a really long list of numbers. Printer is not printing. writingcenter on krusty	Add Attachment