Service Request Ticket - # 59920

Service Request Ticket - # 59920

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Service Request Information

CONTACT	Name	Groshong, Cara	Date	Apr 13, 2016 02:04 PM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20150421 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 6700/DN Color Laser Printer
	Serial No.	AB9786206	Location	PDR
	Model	6700/DN	Hostname	ad-wolf.wou.edu
	Notes	Duplex/two-sided printing standard, Letter to Legal (8.5 in x 14 in), 2400dpi x 1200dpi (B&W) & 2400dpi x 1200dpi (color), maximum Duty Cycle1 120,000 images/month Recommended Monthly Print Volume: From 2,000-14,000pages up to 47 ppm(mono)/up to 47 ppm(color) capacity: 1250 sheets Tray 1 (Multipurpose tray): 150 sheets, Tray 2: 550 sheets; Gigabit LAN Ethernet or USB 2.0; NETWORK PRINTER IP ADDRESS:140.211.117.18 Replaced WOU#20131033	Ink/Toner Refill	Standard-capacity toner cartridge: Black: part#106R01506, Cyan: part#106R01503, Magenta:part#106R01504 Yellow: part#106R01505 and High-capacity toner cartridges: Black part#106R01510, Cyan: part#106R01507, Magenta: part#106R01508, Yellow: part#106R01509;
	Wired NIC	9C:93:4E:68:0B:7D

TECHS	Submitted by	Tim Taylor	Contact	ttaylor13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 14, 2016 02:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Apr 14, 2016 12:54 PM	Task reassigned to Megan Eichler.	Add Attachment
Jonathan Yoshikawa	Apr 14, 2016 12:54 PM	done	Add Attachment
Megan Thibeault	Apr 13, 2016 03:18 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Megan Thibeault	Apr 13, 2016 03:18 PM	If she logs in and logs out she should get the option to print double sided now. Please go visit her	Add Attachment
Tim Taylor	Apr 13, 2016 02:06 PM	**This is an email** WOU #20150421, It's in the downstairs 'kitchen' area, there is no room number.	Add Attachment
Tim Taylor	Apr 13, 2016 02:06 PM	**This is an email** Hello Cara,What room is this printer located at? Can you give me the WOU number that is on the printer.Thank you, Tim Taylor Service Request Desk	Add Attachment
Tim Taylor	Apr 13, 2016 02:04 PM	**This is an email** Hi, I'm trying to set up our new color printer Duck to do duplex printing, but it's not showing up as an option in the printer settings. Can you please help us configure? Thank you! Cara Cara Groshong Advancement Operations & Finance Director WOU Advancement ~ WOU Foundation 503.838.8148 And give. Give in any way you can, of whatever you possess. To give is to love. To withhold is to wither. Care less for your harvest than for how it is shared, and your life will have meaning and your heart will have peace.¿ ~Kent Nerburn	Add Attachment