Service Request Ticket - # 59932

Service Request Information

CONTACT Name Leadley, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2016 11:57 AM
Department Business/Economics Division Phone 88719
Location Email leadlej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120404[Edit Inv] (opens in a new window) Bldg/Room WEST 101
Service Tag Description Xerox Phaser 4620/DT Laser Printer
Serial No. XLV380712F Location westhouse.wou.edu

Model 4620/DT Hostname westhouse.wou.edu
Notes 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty PRINTER MAINT: Xerox Phaser 4620 Transfer Roller #JC93-00271B, Fuser maintenance Kit for Phaser 4600/4620 #115R00069 from VISA2014004528 SR56330 MAY2015 IP:140.211.64.54 Ink/Toner Refill

Wired NIC 00:00:AA:D8:67:D5

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Jessie Bergantinos Apr 19, 2016 09:38 AM 
Status changed from (1) Pending to (5) Completed
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Jessie Bergantinos Apr 19, 2016 09:38 AM 
John cleared the print jobs and restarted the 
printer and fixed the issue.

He says this issue only occurs when he uses it 
and no one else runs into this problem.
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Amy Anderson Apr 18, 2016 01:30 PM 
Status changed from (5) Completed to (1) Pending
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Amy Anderson Apr 18, 2016 01:30 PM 
The department printer is not working correctly 
again. It is doing the printer initializing loop. 
He printed off another configuration report 
located at my desk.
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Shandelle Plasker Apr 15, 2016 09:39 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Apr 15, 2016 09:39 AM 
Changed the IP address on this machine which fixed
the issue.
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Jessie Bergantinos Apr 14, 2016 12:00 PM 
Task reassigned to Shandelle Pepper.
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Jessie Bergantinos Apr 14, 2016 11:57 AM 
The department printer not working correctly. 
It will say "initializing", then "warming up".

Tried to print a test page, the screen said 
formatting---
then it went right back to initializing. 

He printed a configuration report, located on 
my desk.

Located in westhouse 101. The room is open now 
and he will be back from 2-3.

Does not have WOU number.
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