Service Request Ticket - # 59939

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2016 03:33 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150432[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 257GFB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 257GFB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 18:66:DA:02:E7:DD

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 30, 2016 11:39 AM 
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Jul 06, 2016 08:22 AM 
Status changed from (2) Scheduled to (3) Order in Process
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Megan Thibeault Jul 06, 2016 08:22 AM 
Still need placed in AD once AD is ready
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Ruby Tidwell May 27, 2016 09:56 AM 
Task reassigned to Megan Eichler.
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Ruby Tidwell May 27, 2016 09:50 AM 
All computers have been prepped with standard 
programs and updates - no special software.  
Note that only the default admins are 
configured (ucsadmin, studenttechs) and that 
they have NOT been moved in AD yet.
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Ruby Tidwell May 27, 2016 09:48 AM 
20150435[Edit Inv]
20150434[Edit Inv]
20150433[Edit Inv]

prepped and back on shelf
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Ruby Tidwell May 27, 2016 08:13 AM 
20150437[Edit Inv]
20150436[Edit Inv]
20150432[Edit Inv]

prepped and back on shelf
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Ruby Tidwell May 25, 2016 01:48 PM 
20150440[Edit Inv]
20150439[Edit Inv]
20150438[Edit Inv]

prepped and back on shelf
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Ruby Tidwell May 25, 2016 12:07 PM 
20150443[Edit Inv]
20150442[Edit Inv]
20150441[Edit Inv]

prepped and back on shelf
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Ruby Tidwell May 25, 2016 11:54 AM 
the two Mac Minis

20150474[Edit Inv]
20150475[Edit Inv]

are prepped and back on shelf
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Ruby Tidwell May 24, 2016 02:38 PM 
20150446[Edit Inv]
20150445[Edit Inv]
20150444[Edit Inv]

prepped and back on shelf
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Ruby Tidwell May 24, 2016 08:34 AM 
20150449[Edit Inv]
20150448[Edit Inv]
20150447[Edit Inv]

prepped and back on shelf
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Ruby Tidwell May 23, 2016 01:30 PM 
20150450[Edit Inv]
20150451[Edit Inv]
20150452[Edit Inv]

prepped and back on shelf
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Ruby Tidwell May 23, 2016 12:36 PM 
Started on first 3 machines; sophos is not 
installing correctly on the updated image
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Megan Thibeault May 20, 2016 03:52 PM 
Task reassigned to Ruby Tidwell.
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Megan Thibeault May 20, 2016 03:52 PM 
Ruby, can you work on this project. I've updated
the image.
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Megan Thibeault May 17, 2016 08:18 AM 
Status changed from (1) Pending to (2) Scheduled
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Shandelle Plasker May 16, 2016 01:29 PM 
Nathan just let me know that they have made an
official date for these to have to be done and
moved over which is June 3rd
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Shandelle Plasker May 16, 2016 01:27 PM 
Status changed from (4) On Hold to (1) Pending
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Shandelle Plasker May 16, 2016 01:27 PM 
classroom room numbers are: 101, 102, 103, 104,
105, 106, 107, 108, 109, 112, 201, 202, 203, 204,
205, 206, 207, 208, 209, 213, and the Dean's
conference room - 216.
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Tricia Flaherty May 16, 2016 01:27 PM 
Status changed from (1) Pending to (4) On Hold
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Tricia Flaherty May 16, 2016 01:27 PM 
Status changed from (4) On Hold to (1) Pending
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Tricia Flaherty May 16, 2016 01:27 PM 
Classroom room numbers are: 101, 102, 103, 104,
105, 106, 107, 108, 109, 112, 201, 202, 203, 204,
205, 206, 207, 208, 209, 213, and the Dean's
conference room - 216.
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Courtney Croy Apr 18, 2016 03:24 PM 
Status changed from (1) Pending to (4) On Hold
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Courtney Croy Apr 18, 2016 03:24 PM 
Status changed from (4) On Hold to (1) Pending
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Courtney Croy Apr 18, 2016 03:24 PM 
There are 2 Mac Minis to be set up for RWEC 109 & 205 smart 
classrooms. W#20150474[Edit Inv] & W#20150475[Edit Inv]. These are located with 
the other PC's in the hallway.
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Megan Thibeault Apr 18, 2016 02:28 PM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Apr 18, 2016 09:54 AM 
End of May start prepping?
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Courtney Croy Apr 14, 2016 03:34 PM 
Contact changed from Nathan Brake to Nathan Sauer.
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Courtney Croy Apr 14, 2016 03:33 PM 
NEW EQUIP SETUP: There are 21 Dell OptiPlex 9020 computers to be 
set up for RWEC. W# 20150432-20150452[Edit Inv]. These are located in ITC 
008 in the hallway on the storage shelves; there is a sign above 
them.
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