Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 14, 2016 04:36 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130127 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	9N8G8Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0091491
	Wired NIC	B8:CA:3A:8A:F6:60

TECHS	Submitted by	Ruby Tidwell	Contact	rtidwell11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Apr 18, 2016 11:00 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Ruby Tidwell	Apr 18, 2016 11:00 AM	Installed the new video card into the loaner	Add Attachment
Megan Thibeault	Apr 18, 2016 10:53 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Megan Thibeault	Apr 18, 2016 10:53 AM	New video card is on your desk	Add Attachment
Megan Thibeault	Apr 15, 2016 10:35 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Apr 15, 2016 10:35 AM	SR928336838	Add Attachment
Ruby Tidwell	Apr 15, 2016 09:29 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Apr 15, 2016 09:29 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Apr 15, 2016 09:29 AM	Took video card from loaner 20130222 and that solved the problem for the lab machine. The bad video card is at Megan's desk and she will try to warranty.	Add Attachment
Ruby Tidwell	Apr 15, 2016 09:04 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Apr 14, 2016 04:36 PM	20130127 in ED 111 (lab) is not displaying on monitor. Ranjit tried a different DVI cord and tested the monitor with another computer; the issue is within the machine, likely a bad video card. Computer is still under warranty until August.	Add Attachment