Service Request Ticket - # 59951

Service Request Information

CONTACT Name McBurnett, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2016 08:59 AM
Department Student Health & Counseling Center Phone 88313
Location Email mcburnd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130699[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Laser Printer
Serial No. D6X450465 Location PDR

Model 4622/DT Hostname hc-advil.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.64.67 Ink/Toner Refill

Wired NIC 00:00:AA:D9:6C:58

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 20, 2016 11:39 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shandelle Plasker Apr 20, 2016 11:39 AM 
Reset Fuser and Maint Kit. This is all done and
the printer is printing great!
 Add Attachment
Shandelle Plasker Apr 19, 2016 05:17 PM 
The new Maint kit and Drum have been installed. I
also deep cleaned it since the drum caused toner
to go every were. The Maint kit still says it was
installed in 2014. I need to research how to reset
fuser.
 Add Attachment
Shandelle Plasker Apr 18, 2016 01:01 PM 
I went and looked at this and the toner was
installed two years ago including all maintenance
parts and Drum Cartridge. She will be ordering the
consumables they need and I will be bring the
maintenance kit. Once her Drum is in I will go
down and install all of this.
 Add Attachment
Dyl Karbia Apr 18, 2016 09:39 AM 
Task reassigned to Shandelle Pepper.
 Add Attachment
Dyl Karbia Apr 18, 2016 09:39 AM 
Check the issue with printer. I realized there is
lot of black ink dust in the printer. Cleaning the
black dust could solve the problem.
Add Attachment
Megan Thibeault Apr 18, 2016 09:07 AM 
Task reassigned to Dyl Karbia.
 Add Attachment
Kirsten Fauser Apr 18, 2016 08:59 AM 
On the paper after its been printed there is 
extra ink on the paper. It's spread across the 
paper and is sometimes a grey dusted look. 

Available all day.
Add Attachment