Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Apr 18, 2016 04:50 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120370 (opens in a new window)	Bldg/Room	TODD 248
	Service Tag		Description	Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
	Serial No.	C02JF170DRVG	Location	Jay (David) Gense
	CPU	Intel Core i7(2.0GHz, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 for MAC std from P0086971
	Wireless NIC	28:37:37:25:A1:A4
	Bluetooth NIC	28:37:37:25:A1:A5

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Apr 19, 2016 04:47 PM	Gave him admin rights and the printer showed up, that was wired. From 3 of the printers Tri-Color was not working. Whoever worked on it put the wrong driver too and also it's a copier and needs user code. Did test print on all three printers. DONE!!	Add Attachment
Babatunde Idahor	Apr 19, 2016 11:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Apr 19, 2016 11:50 AM	Checked in with Nancy and we found that out the printer-TRIJ_8000 and copier were already added to the machine.	Add Attachment
Babatunde Idahor	Apr 19, 2016 11:24 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Ruby Tidwell	Apr 19, 2016 09:09 AM	Left VM	Add Attachment
Megan Thibeault	Apr 19, 2016 08:02 AM	JK its a mac	Add Attachment
Megan Thibeault	Apr 19, 2016 08:00 AM	Shouldn't need admin rights, \\krusty should let you add printers	Add Attachment
Ruby Tidwell	Apr 19, 2016 07:52 AM	User name: jhogan13	Add Attachment
Kyle Arthenayake	Apr 18, 2016 04:50 PM	Student V00321692 needs access to these printers and does not have admin rights to add them TR-TRILJ 8000 TRI-TRI color	Add Attachment