Service Request Ticket - # 59983

Service Request Information

CONTACT Name Ryerson, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 19, 2016 10:18 AM
Department The Research Institute Phone 89205
Location Email ryersona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110774[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BXC0FS1 Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. BXC0FS1 Location PDR 2023 Giveaway

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P008 5288 installed as Office Pro Plus 2007

Wired NIC D4:BE:D9:31:2D:EC


Wireless NIC 8C:70:5A:41:16:98


Bluetooth NIC 08:ED:B9:DB:99:10

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 29, 2016 08:10 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 29, 2016 08:10 AM 
Return the computer to Amber after series of
troubleshooting. I did the necessary updates. The
machine works fine.
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Dyl Karbia Apr 19, 2016 11:00 AM 
Task reassigned to Dyl Karbia.
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Kirsten Fauser Apr 19, 2016 10:18 AM 
Dropped of computer plug in for sound not working.
Computer issued to Sharon Rothacker but she 
doesn't use her wou.edu email -- Amber Ryerson as 
contact.
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