Service Request Ticket

Service Request Information

CONTACT	Name	Groves, Thomas	Date	Apr 19, 2016 10:55 AM
	Department	University Computing Solutions	Phone	88920
	Location		Email	grovest@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141199 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	FCXMV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; VMware Workstation Pro (v. 12) from P0100642
	Wired NIC	98:90:96:D9:B0:90

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 06, 2016 04:37 PM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Megan Thibeault	May 06, 2016 04:37 PM	Old CPU is back, inventory updated	Add Attachment
Megan Thibeault	Apr 29, 2016 08:08 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Apr 28, 2016 02:46 PM	Tom told me that he was about half way through the setup. He will get me his old machine when he is done with it.	Add Attachment
Megan Thibeault	Apr 19, 2016 12:16 PM	dropped the cpu off, Tom wants to load Linux on his machine, he will get me his old box when he's done with getting his new one setup.	Add Attachment
Courtney Croy	Apr 19, 2016 10:55 AM	NEW EQUIP SETUP: A Dell computer needs to be setup and delivered to Tom Groves in ITC 004.	Add Attachment