Service Request Ticket

Service Request Information

CONTACT	Name	Ulveland, Dana R.	Date	Apr 19, 2016 12:17 PM
	Department	Education & Leadership	Phone	88039
	Location		Email	ulvelad@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131028 (opens in a new window)	Bldg/Room	NONE
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR210F8J7	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155;MAC OS app via VPP Managed distribution to Apple ID for work and home use-- Apple Final Cut Pro v10.2.3 VISA2015005237, Apple Logic Pro X v10.2.2 VISA2015005360,
	Wired NIC	68:5B:35:D5:7C:22
	Wireless NIC	88:63:DF:8C:1A:9F
	Bluetooth NIC	88:63:DF:8C:1A:A0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 20, 2016 12:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 20, 2016 12:53 PM	He called back and confirmed that the software was available.	Add Attachment
John Rushing	Apr 20, 2016 09:08 AM	left VM to let him know it should be in his Apple App Store Purchased section.	Add Attachment
John Rushing	Apr 20, 2016 08:47 AM	I added the VPP Assignment in JAMF for Dana. It should now list in his purchased apps on the Apple App Store.	Add Attachment
Tricia Flaherty	Apr 19, 2016 12:17 PM	They have submitted a second order for Apple Logic Pro X for Dana(like the Apple Final Cut Pro before I left) that he would like to use at home and work so same method of delivery tied to Apple ID in JAMF/VVP Store purchase. Let me know if you have any questions and it was ordered yesterday so should show up in JAMF by today	Add Attachment