Service Request Ticket - # 59992

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 20, 2016 01:54 PM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140008[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL143495 Location PDR

Model ColorQube 8870 Hostname ch303.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.76.25 Metered pin: 6896 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:53:A0:94

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Apr 26, 2016 01:52 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Apr 26, 2016 01:52 PM 
Haven't heard back, so closing this out.
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Ruby Tidwell Apr 25, 2016 11:50 AM 
Priority changed from (2) High Priority to (3) Priority.
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Ruby Tidwell Apr 21, 2016 08:38 AM 
The printer (either CH303, CH303Color, or both) was stuck on 
'Pause' - deleted and re-added on each of the four iMac 
stations in CH303.  I was able to print successfully.

Rebecca wasn't in yet, but I left her a voicemail with the 303 
update and info on deleting and re-adding printer on her 
MacBook.  She will give a call back if she has trouble or if 
she wants help with her MacBook.
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Ruby Tidwell Apr 21, 2016 08:05 AM 
Task reassigned to Ruby Tidwell.
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Megan Thibeault Apr 21, 2016 07:53 AM 
Priority changed from (3) Priority to (2) High Priority.
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Amy Anderson Apr 20, 2016 01:54 PM 
Rebecca called saying that printer WOU# 
20140008[Edit Inv] in Campbell Hall room 303, is not 
printing documents that are sent to the 
printer. There is no error code. She was on her 
computer WOU# 20101419[Edit Inv]. She was using an 
Ethernet cord and still did not work. She has 
class at 2 and will be in print-shop room 209 
of Campbell until around 5 if anyone needs her.
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