Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Apr 21, 2016 09:22 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100845 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4510/DT Mono Laser Printer
	Serial No.	ART381465	Location	PDR
	Model	4510/DT	Hostname	nancydrew.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, MAINT: Xerox kit #108R00717B from P0088261 JAN2013 SR48968, Xerox Phaser 4510 Maint Kit 110V #108R00717 from P0095795 OCT2014 SR? IP:140.211.117.25	Ink/Toner Refill
	Wired NIC	00:00:AA:E3:45:62

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 21, 2016 10:47 AM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Apr 21, 2016 10:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Apr 21, 2016 10:31 AM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Apr 21, 2016 10:31 AM	Went to Soukup to see if he would clear the que on banner print. Nothing was being held up so we did a test print from it and the test print went through fine. Sent Angie to Faye for report problem.	Add Attachment
Megan Thibeault	Apr 21, 2016 10:00 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Amy Anderson	Apr 21, 2016 09:22 AM	**This is an email** Good Morning, Can you have someone unjam the printer from your end? I can¿t print to banner again. 20100845 (Nancy Drew). I emailed Megan also. Thanks! Angie Barry Western Oregon University Public Safety 503-838-8481 (phone) 503-838-8100 (fax) 503-838-9000 (emergency line)	Add Attachment