Service Request Ticket - # 60005

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2016 02:17 PM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150037[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q7077FY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:62:A9


Wireless NIC AC:29:3A:9E:F1:0F


Bluetooth NIC AC:29:3A:9E:F1:10

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Apr 21, 2016 03:01 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Apr 21, 2016 03:00 PM 
Worked the following imacs : W2015033 and 
20150044[Edit Inv]. The print jobs were getting clog on 
the printer. So, I just removed and re-added 
the printers(ITC-210 and ITC-210-Color); and 
that solved the problem. I would suggest that 
we re-install the drivers for the Xerox printer 
on the all the imacs again. Hopefully that 
would resolve any future issue.
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Shandelle Plasker Apr 21, 2016 02:25 PM 
Task reassigned to Babatunde Idahor.
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Kyle Arthenayake Apr 21, 2016 02:20 PM 
Task reassigned to UCS Tech.
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Kyle Arthenayake Apr 21, 2016 02:17 PM 
****This is an email****
Sorry to be constantly bugging you all with this
lab! But, here's more...

Several systems cannot print, a repeat of the same
problems we has earlier in the year. Typically
they can 'see' the printer but get a message that
they cannot print because it is 'Paused'. There,
or through System Preferences, trying to 'Resume'
printing requires an admin username & password.
The specific ones I know about are listed below,
but many more are acting up.

#20150033[Edit Inv] - both Epson printers (Kandinsky,
PIcasso) and the Xerox laser printer
#20150044[Edit Inv] - both Epson printers (Kandinsky,
PIcasso) and the Xerox laser printer
#20150037[Edit Inv] - Xerox laser printer

Thanks,
Jen
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